Customer Services Group

Latest Support News

Three New Training Courses Available!

In our ongoing efforts to help our clients get maximum benefit from using OneSource, three new "bitesize" training courses have been created:

- Company Profiling
- Prospecting for Companies or Executives
- Industry Profiling

Click on "Training" to review the schedule and sign-up!

30 March 2009

New Online Tutorials Available

Each fast-running tutorial covers different core modules of Business Browser and they have been designed to get you using OneSource as quickly as possible. They are available 24/7 so you can access OneSource training whenever you need it most.

These tutorials have been designed for OneSource “newbies” but even “veteran” users should still pick up a few new hints and tips to help you use Business Browser to maximum effect.

As each module contains audio, we suggest that you plug in your earphones!

Check these out now from the "Online Tutorials" section.

16 September 2008

Have You Signed Up for a Training Class?

OneSource offer free teleconference training to all of our users which is designed to help you use OneSource to maximum effect. The courses last approximately one hour and are led by OneSource experts. To sign up for a course, click on the "Sign-Up For Onesource Training" link from the homepage of MySupport or follow this link - mysupport.onesource.com/my_training.asp

21 July 2008

New version of MySupport

Welcome to the new version of MySupport! The new MySupport has improved site navigation and includes a new colour scheme, cleaner fonts, and updated icons. MySupport contains a wealth of help and support material designed to help our users get the most out of using OneSource.

07 February 2008

OneSource New User Interface Released!

As part of an ongoing effort to bring more value to our users, OneSource is pleased to bring you new versions of our Express and Business Browser products. All versions of OneSource products will now include:

Improved site navigation - including a persistent navigation bar that includes a quick search box for Companies, Executives, and News and access to Saved Items, all of which will reduce clicks and improve productivity.

Updates to the look and feel - including a new colour scheme, cleaner fonts, and updated icons.

A new home page - which features quick searches for Companies, Executives, and News, and new elements like Recently Viewed Companies and Top Business News.

An enhanced company summary - with a persistent and revamped report list for easier navigation, plus greater emphasis on key information, like Corporate Family, Executives, Significant Developments, News, and more.

Please watch this short tutorial, http://www.onesource.com/demo/UI, for an overview of some of the changes.

16 November 2007

User Experience 2007

Exciting changes are coming to OneSource products, and we want to take this opportunity to overview them for you. As part of an ongoing effort to improve our user experience, we will be releasing new versions of our Express and Business Browser products in late November. These new versions will include:
- A new home page
- An enhanced company summary
- An improved site navigation
- An updated colour scheme
To give you a preview of what’s to come, please goto http://www.onesource.com/demo/UI, which will highlight some of the exciting enhancements that will be part of this release.

26 October 2007

Enhanced Custom Table Functionality

Enhancement One - The maximum number of companies that can be exported into a Custom Table has been increased from 1,000 to 5,000.
Enhancement Two - The exported Custom Table spreadsheet now includes two additional worksheets; 'Detail' and 'Executives'. The Detail worksheet contains information relating to the table, including: Table Name (if saved), date exported, and search criteria. The Executive worksheet appears only when executive variables are selected AND executive data is available for the company set.

22 May 2007

Market Research Reports Now Searchable!

OneSource are pleased to announce that users now have the ability to conduct text searches across the Industry Market Research reports from within all versions of Business Browser (via the Find "News and Reports" module).

26 January 2007

New Training Schedule Announced!

The training schedule for January - March has now been released. Different courses are available ranging from basic introductory training to understanding recent content and product enhancements. The courses are delivered via conference call / web meeting and are FREE of charge to our registered users. Click on the Training link for more details.

If you require customised OneSource training, please contact bac@onesource.com.

16 January 2007

JP Morgan Reports Removed from Investext Service

JP Morgan will no longer allow their reports to be distributed through OneSource or any third party providers. Therefore, OneSource will be unable to provide updated or archived reports from JP Morgan.

If you have any questions regarding this please contact OneSource Customer Services on:

UK
0800 389 4265

Rest of Europe
+44 (0)207 415 7721

US
1-800-433-0287

Elsewhere
978-318-4650

02 January 2007